Policies

PRIVACY POLICY:

First Class Travelers A.E. will use the information you supply for legitimate business purposes ONLY! Including notifying you of schedule changes, cancellations, and special offers. By booking a trip with First Class Travelers A.E. you will automatically be added to our email newsletter list. We do not share information with other entities except to comply with legal requirements, and to protect against fraud. Only authorized First Class Travelers A.E. employees have access to stored information; personal use of this information is prohibited by company policy. First Class Travelers A.E. do not and will not sell, lease, rent, loan, or trade lists of email addresses or phone numbers with any third parties.

WEB:

Our web server collects information that details the traffic on our site. We may analyze this information and use aggregate statistics to improve the content and navigation on our site. Statistics are not personally identifiable and we make no attempt to link these statistics to the individuals who browse our site. We do not share server statistics with third parties.

REFUSING PASSENGERS POLICY:

First Class Travelers A.E. may refuse to transport any passenger, or may remove any passenger from our buses at any point of travel, for one or several reasons, including but not limited to the following:

  • Not in compliance with government regulations.
  • Any passenger’s conduct is disorderly, abusive or violent, appears to be intoxicated or under the influence of drugs, attempts to interfere with any First Class Travelers A.E. representative, refuses to obey instructions from any First Class Travelers A.E. representative, or engages in any action, voluntary or involuntary, that might jeopardize the safety of the bus or any of its occupants, will be removed.
  • Refusal to permit an authorized First Class Travelers A.E. representative to search of person or property for explosives or for deadly, controlled, or dangerous weapons, articles or substances.
  • Refusal to produce positive identification upon request by an authorized First Class Travelers A.E. staff member.
  • In First Class Travelers A.E. sole opinion, any passenger’s physical or mental condition is such that such passenger is rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of a First Class Travelers A.E. representative. Due to safety and liability issues.

TRAVEL:

First Class Travelers A.E. is not responsible for or liable for failure to operate any trip according to schedule, or for a change to the schedule of any vehicle, due to circumstances beyond its control, including without limitation, weather, road conditions, mechanical failure or vehicle breakdowns. Under no circumstances shall First Class Travelers A.E. be liable for any special, incidental or consequential damages arising from travel.

First Class Travelers A.E. may, in the event of a force nature event, without notice, cancel, terminate, divert, postpone or delay any trip or choose to cancel without liability except to issue an involuntary refund. The involuntary refund will be made in the original form of payment.

LOST AND FOUND AND DAMAGED ITEMS:

First Class Travelers LLC. assumes no responsibility for lost or damaged baggage, personal belongings or any items left on the bus. First Class Travelers A.E. will make every effort to return lost items. Items remaining in our lost and found over 90 days will be considered abandoned property.

CANCELLATIONS AND DELAYS:

When cancellations are experienced passengers will be afforded the following options: First Class Travelers A.E. will attempt to place passengers on our next available schedule with available seats, provide a prompt refund or issue a certificate for future travel. First Class Travelers A.E will do its best to provide information regarding unforeseen delays or cancellations due to weather, breakdowns, or other unforeseen circumstances. The passenger is responsible for checking with the Company on schedule status when exceptional weather conditions or other publicly known events occur. Under no circumstances shall First Class Travelers A.E. be responsible for any special, incidental or consequential damages arising from the foregoing.

SEATS AND BOARDING:

Passengers MUST show the attendant a governmentissued photo ID and confirmation number before boarding. Boarding is not permitted until the attendant / driver clears each passenger.

PET POLICY:

First Class Travelers A.E. will allow service animals on board. Passengers wishing to travel with their service animals must contact the company 24 hours before date of travel.

BAGGAGE:

Each ticketed passenger is allowed 2 free suitcases or other large pieces of luggage with a maximum weight of 55 lbs. Passengers do not load their own baggage. First Class Travelers A.E. will load all your bags on our buses for you. Passengers may be required to pay an over-weight and or over 2 bag limit fee of $10.00 for each over-weight or over 2 bag limit.

PROHIBITED ITEMS:

The following may not be brought anywhere on board our buses:

  • Corrosive substances (such as acids and alkalis)
  • Ammunition and firearms
  • Animals
  • Combustible or flammable liquids (such as gasoline and kerosene)
  • Compressed Gases
  • Body parts of any kind (whether alive, dead, whole, or in part, or cremated)
  • Explosives (including fireworks)
  • Hazardous materials (poisons, radioactive materials, etc.)
  • Materials with a noxious odor

CHILD CAR SEAT:

Car seats that are brought on board and take up a seat will require the purchase of a separate seat. Car seats that are stowed in the cargo area for children under 2 that are riding as a lap child can be stored for free and will not be charged overweight luggage or over the 2 bag limit.

To avoid loss or mix-ups, passengers should mark or tag all bags with name and contact information. First Class Travelers A.E. disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, etc. and we strongly recommend that these items remain with passengers at all times.

Customer Service:

We employ qualified personnel to deliver exceptional service to our customers. First Class Travelers A.E. Management team train all of its Crew members to ensure the best possible service to our customers.

Safety:

Safety is our main goal here at First Class Travelers A.E. A thorough training program, along with retraining of our Drivers and Crew members ensures your safety. In addition, we do a rigorous drug, alcohol, and criminal background check on all employees. Our safety is not limited to only the highway, we train all crew members to deal with a wide variety of situations that may occur.

Integrity:

First Class Travelers A.E. employees are held to the highest level of standards, values, honesty, and integrity. We go to great lengths to train and retrain employees. We do not tolerate dishonesty and will dismiss any employees who are dishonest with the Company and or to our customers. We view all of our riders as a valued customer and focus on building a long-term relationships.

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Due to COVID-19, First Class Travelers Airport Express has discontinued ALL services. For further information please contact management at 1-800-410-1377.